Arabian Adventures Hiring Customer Sales and Service Agent: Join a Leading UAE Tourism Brand

Are you passionate about travel, tourism, and customer service? Arabian Adventures, a leading name in the UAE’s tourism and destination management industry, is hiring Customer Sales and Service Agents to join their professional team. This opportunity is ideal for individuals who love connecting with people, thrive in fast-paced environments, and are eager to contribute to one of the UAE’s most trusted and innovative travel brands.

Whether you are looking to grow your career in tourism, sales, or hospitality, this role offers a clear path for professional development, competitive benefits, and a chance to represent a brand synonymous with quality service in the Middle East. Let’s explore everything you need to know about this exciting opportunity, including the job role, qualifications, skills required, and why Arabian Adventures is the perfect place to work.

About Arabian Adventures

Arabian Adventures is one of the UAE’s top destination management companies, offering a wide range of services, including desert safaris, sightseeing tours, tailor-made experiences, and corporate event solutions. With decades of expertise, they are a trusted brand under the Emirates Group umbrella, known globally for delivering exceptional customer service and unique travel experiences.

Working with Arabian Adventures means being part of a team that values excellence, innovation, and cultural diversity. As a Customer Sales and Service Agent, you will be at the forefront of their operations, helping customers plan memorable trips and ensuring seamless service delivery.

Role Overview: Customer Sales and Service Agent

This role is designed for candidates with a passion for sales, reservations, ticketing, and customer interaction. You will be the first point of contact for customers, both online and offline, helping them with inquiries, reservations, and sales. The ideal candidate is proactive, detail-oriented, and has strong communication skills.

Your responsibilities will include:

• Assisting customers with reservations, bookings, and ticketing inquiries.

• Providing accurate information about Arabian Adventures’ tours, packages, and services.

• Handling customer calls, emails, and walk-in inquiries with professionalism.

• Collaborating with internal teams to ensure seamless operations and service delivery.

• Upselling services and packages to meet sales targets.

• Maintaining excellent product knowledge to guide customers effectively.

Key Qualifications and Requirements

To be considered for this position, candidates must meet the following qualifications and criteria:

Education:

• Completion of 12 years of schooling or equivalent education is required.

Experience:

• A minimum of 1 year of experience in Commercial/Sales, Reservations, or Ticketing roles is necessary.

• Prior experience in the travel, tourism, or airline industry is a strong advantage.

Knowledge & Skills:

• Strong knowledge of geography and arithmetic to assist customers efficiently.

• Excellent interpersonal and customer service skills to handle client interactions with professionalism.

• Familiarity with Dnata Front Office systems and/or airline reservation systems is preferred.

• Proficiency in Microsoft Office applications (Word and Excel) is essential.

Language Requirements:

• English: Strong verbal and written English communication skills are mandatory.

• Arabic or other foreign languages: Spoken Arabic or any other foreign language is a plus, especially given the diverse clientele Arabian Adventures serves.

Why Join Arabian Adventures?

Arabian Adventures is not just another tourism company – it’s a brand with a reputation for excellence, backed by the Emirates Group’s strong foundation. Here’s why working as a Customer Sales and Service Agent is an incredible opportunity:

1. Career Growth

Arabian Adventures provides a clear path for career progression. Many employees have grown from entry-level positions to management roles. You’ll have access to training programs that enhance your skills in sales, communication, and operations.

2. Work with a Reputable Brand

Being a part of Arabian Adventures means working with a globally recognized company known for professionalism, integrity, and exceptional service quality.

3. Dynamic Work Environment

This is the perfect job for those who enjoy working in fast-paced, multicultural settings. You will interact with travelers from around the world, making every day an exciting experience.

4. Attractive Perks and Benefits

Arabian Adventures offers competitive salaries, employee benefits, and opportunities for career development. As a part of the Emirates Group, employees enjoy access to a range of benefits and resources.

5. Cultural Diversity

The UAE is a melting pot of cultures, and Arabian Adventures reflects this diversity. You’ll be part of a team that values inclusivity and teamwork.

How to Apply

If you’re ready to take your career in customer service and tourism to the next level, Arabian Adventures is the perfect place for you. Here’s how to apply:

1. Prepare your updated CV highlighting your sales, reservations, and customer service experience.

2. Visit the Arabian Adventures careers page or Emirates Group career portal.

3. Submit your application online and follow the instructions carefully.

4. Keep an eye on your email for updates on your application status.

Apply Now Arabian Adventures Job

Skills That Make You Stand Out

While meeting the minimum requirements is essential, here are some additional skills and traits that will help you excel in this role:

• Sales and Negotiation Skills: The ability to upsell packages and convert inquiries into sales.

• Problem-Solving Skills: Handling customer concerns calmly and efficiently.

• Tech Savvy: Familiarity with booking software, CRM systems, and online platforms.

• Passion for Tourism: A genuine love for travel and helping others plan their trips.

• Attention to Detail: Ensuring bookings, ticketing, and reservations are error-free.

A Day in the Life of a Customer Sales and Service Agent

Working as a Customer Sales and Service Agent at Arabian Adventures is both exciting and rewarding. A typical day may include:

• Answering inquiries from international and domestic customers.

• Assisting with tour bookings, modifications, and cancellations.

• Coordinating with the operations team to confirm reservations.

• Recommending the best tours and packages based on customer needs.

• Following up with clients to ensure satisfaction and build long-term relationships.

This dynamic role ensures you are always learning and growing while interacting with people from diverse backgrounds.

Tips for a Successful Application

• Tailor Your Resume: Highlight relevant experience in sales, ticketing, or reservations.

• Showcase Customer Service Skills: Employers value candidates who can communicate effectively and solve customer issues.

• Prepare for the Interview: Research Arabian Adventures’ services, products, and company values to impress recruiters.

• Highlight Language Skills: If you speak multiple languages, make sure to include them in your application.

Final Thoughts

The Customer Sales and Service Agent role at Arabian Adventures is a fantastic opportunity for individuals passionate about tourism and customer service. With a strong brand reputation, excellent benefits, and career development opportunities, this job offers more than just a paycheck – it’s a stepping stone to a rewarding career in the UAE’s thriving hospitality and tourism sector.

If you’re ready to join a leading team that delivers unforgettable experiences to travelers from around the world, apply today and start your journey with Arabian Adventures.